Quietly automate the IT work that slows your team down.

Service requests, provisioning, compliance checks, and 180+ enterprise integrations — orchestrated in one platform, with the audit trail your security team needs.

app.taskwise.sg / workflows / it-access-provisioning
Live
Workflows
Access provisioning
Patch deployment
Asset onboarding
Incident routing
Recent runs
✓ 14:32 · REQ-08412
✓ 14:31 · REQ-08411
✓ 14:29 · REQ-08410
✓ 14:28 · REQ-08409
New IT request
Trigger · ServiceNow
Verify identity
Lookup · Azure AD
Check access policy
Compliance · Okta
Branch · approval tier
Logic
Provision access
Action · Azure AD
1,247 IT requests resolved today · avg 8.4s/run SLA 99.8% SOC 2 audit log
One platform

The automation backbone for enterprise IT teams.

Six capabilities, one orchestration layer, the same audit trail across every step.

IT service desk automation

Route and resolve common requests automatically. Escalate exceptions to the right engineer — not everything to the inbox.

See workflow templates

Device & software provisioning

Provision laptops, accounts, and licences on a single onboarding trigger. Revoke access on the same day someone leaves.

How provisioning works

Access management

Grant, review, and revoke permissions across your SaaS stack. Every change is policy-enforced, time-stamped, and logged.

Access review workflows

Compliance & patch management

Schedule vulnerability scans, apply patches, and generate audit-ready compliance reports without manual co-ordination.

Compliance templates

Incident response

Detect anomalies, alert on-call engineers, and trigger remediation playbooks automatically — without waiting for a human to notice.

See incident playbooks

180+ enterprise integrations

ServiceNow, Jira, Active Directory, Azure AD, AWS, GCP, Okta — TaskWise plugs into the stack your IT team already runs.

View the directory
Asset Management

Reads IT purchase documents. Validates against your CMDB. Flags discrepancies.

Delivery notes, warranty cards, vendor invoices — TaskWise extracts asset details, matches them against your configuration database, and won't update your CMDB until everything checks out.

  • 43 supported IT document templates out of the box
  • Confidence scoring on every extracted field, with low-confidence routing
  • Side-by-side review when a technician needs to verify
OCR Inspector · IT-PO-2024-08-DELL-48291.pdf
Dell Technologies Singapore
1 Fusionopolis Way · Singapore 138632
apsg@dell.com
BILL TO
Northbound Corp Pte Ltd
Attn: IT Procurement
DELIVERY ORDER
DO-SG-48291
DATE
Aug 14, 2024
Dell Latitude 7450 (i7, 16GB)5 × S$1,450
Dell Thunderbolt Dock WD22TB5 × S$320
Extended Warranty (3yr ProSupport)S$475.00
Total (excl. GST)S$8,750.00
Terms: NET 30 · PO# PO-IT-2024-0082
Extracting · 5 fields
Vendor
Dell Technologies SG
99%
Delivery order
DO-SG-48291
100%
Delivery date
2024-08-14
98%
Total amount
S$8,750.00
99%
PO reference
PO-IT-2024-0082
87% · review
Matched PO in procurement system · routing to asset team
Messaging · approval routed to #it-approvals + #it-incidents
#it-approvals
TaskWise BOT14:32
New access request requires approval:
UserJohn Lim (EMP-2024-1847)
ResourceAWS Production
RoleDeveloper Read-Only
WC
Wei Chen14:34
Approved. Standard dev onboarding access.
TaskWise BOT14:34
Approved by Wei Chen. Provisioning via Okta · run #REQ-08412
#it-incidents
TaskWise AUTO14:35
P2 incident detected:
ServicePROD-DB-01
AlertLatency > 200ms
Duration4 min 12 sec
PS
Priya Singh14:36
Acknowledged. Running diagnostics now.
TaskWise AUTO14:36
INC-00291 logged · escalation paused 30m · runbook triggered
Incident & Approval Flows

Alert your on-call team in the channels they already use.

Route access requests to #it-approvals in Slack. Send incident alerts to Teams. Every message is templated, logged, and reversible — with an escalation chain if no one responds.

  • Native Slack, Teams, WhatsApp Business, and SMTP/IMAP support
  • Interactive approval buttons — one click, full audit trail
  • Escalation chains with automatic timeout and fallback routing
Solutions by team

Built for the IT teams who can't afford downtime.

01 / SERVICE DESK

Ticket triage & resolution

Auto-route and auto-resolve tier-1 requests. Hand off the exceptions, not everything.

02 / INFRASTRUCTURE

Provisioning & change

Spin up environments, manage change requests, and keep your CMDB accurate without manual updates.

03 / SECURITY

Incident response & compliance

Trigger remediation playbooks, run access reviews, and generate compliance evidence on demand.

04 / IT OPERATIONS

Joiners, movers & leavers

Provision and de-provision access across your entire SaaS stack on a single HR trigger.

Book a demo

Quieter IT operations are a 20-minute walkthrough away.

Tell us what drains your IT team. A TaskWise engineer will get back within one business day with what we'd automate first — no slides, no pressure.

  • Free, no commitment
  • 30 minutes with a solution engineer
  • Singapore-based · response within 1 business day
+65 6123 4567
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